FAQ – Frequently Asked Questions

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

2. How do I create an account?

Click here to register by filling in your details and following the instructions.

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

4. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

5. What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password, just click the Forgotten Your Password button and it will be emailed to you right away. If you still do not receive an email, write to info@sublimefactory.com and we will assist you promptly.

6. What is your online security policy?

We want to make sure you are safe and secure when you are shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes..

7.What is your returns policy?

Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for Store Credit only. Only clothes that are unworn unaltered, unwashed and in sell able condition with returns label still attached can be returned. Beauty products, stationery, intimates, swimwear, accessories, including headbands and headscarves are non-returnable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met. Please refer below for our terms and conditions